Frequently Asked Questions

Looking for answers about our payroll services or need guidance on managing your nanny’s payroll? Our FAQ section is here to help!

How can NannyTax help me?

We help save you time and provide the peace of mind that comes with knowing that you have no more paperwork to deal with for your nanny or caregiver’s payroll. Our tiers of service range from taking care of the basics like remitting your payroll taxes for your nanny or caregiver to the CRA and WCB, to managing every detail of your domestic employment agreement, such as direct depositing your nanny or caregiver’s pay into their bank account.

Regardless of your package choice, our excellent service stays the same, ensuring your domestic payroll obligations are met.

Take a look at our payroll service packages to decide which plan best suits your needs!

How much do your services cost?

Our three tiers of payroll service packages cost either $39 per month, $55 per month, or $59 per month plus tax. Our rates are very reasonable when you think about the value of your time and how our clients save at least a couple of hours per month over the course of the year. You’re not locked into any long-term contract, there’s no set-up fee, and there’s no commitment. You can cancel anytime without penalty.

What if I have a short-term contact with my employee?

We will do everything from establishing accounts with the CRA and WCB to providing and submitting the ROE and T4, as well as closing out the CRA and WCB accounts. The minimum fee that would apply in this case is $280 + tax. Should you hire someone else within the next 12 months, this minimum fee would act as a deposit towards the next employee’s payroll services.

What if I have more than one employee?

It would cost an additional flat rate of $20 + tax per month per additional employee regardless of the service package option chosen.

I don’t need to pay premiums to the WCB—can I choose a less expensive package?

Yes—we’ll customize our nanny and caregiver tax service package to your unique payroll requirements. Should you choose either the Smarter or Genius packages, the cost will be $10 + tax less per month. All you have to do is contact us, and we’ll iron out the details!

I don’t know how to file my WCB premiums, can you do this for me?

Yes—by selecting either the Smarter or Genius Package, we’ll take care of your paying WCB premiums when the amounts are based on actual earnings (this practice varies by province). You’ll also get all the services included in the Starter package, such as calculating monthly taxes, CPP, and EI amounts, generating T4 and T4 summaries, Employment Standards compliant paystubs with vacation accrual tracking and more.

Can you pay my nanny or caregiver on my behalf?

Yes—sign up to our Genius Package, and we’ll deposit your nanny’s or caregiver’s paycheque directly into their bank account! You’ll also get all the services included in the Starter and Smarter packages, such as calculating monthly taxes, CPP, and EI amounts, generating T4 and T4 summaries, Employment Standards compliant paystubs with vacation accrual tracking, remitting to the CRA and WCB and more.

What areas in Canada do you serve?

We provide nanny and caregiver payroll services across all Canadian provinces and territories.

Is the cost of a nanny or caregiver tax deductible?

In Canada, the cost of hiring a nanny or caregiver can be partially tax deductible under certain conditions. If you employ a nanny to care for your child or a dependent with a physical or mental impairment, you may be eligible to claim some of these expenses through the Child Care Expense Deduction (CCED). Types of deductible expenses can include wages paid to the nanny or caregiver, as well as mandatory employment-related costs such as Employment Insurance, Canada Pension Plan (CPP) contributions, and payments to the Workplace Safety & Insurance Board (WSIB). Since tax laws can be complex and change frequently, it’s a good idea to consult with a tax professional or advisor to ensure you’re complying with current regulations and maximizing your potential deductions.

Can you help me with absolutely everything related to my nanny or caregiver payroll?

Yes— choose our Genius Package and we will take care of every last detail, including WCB and CRA remittance, and direct depositing paycheques to your nanny or caregiver.

I’m pretty confident handling my domestic payroll. What if I just need help with the math?

No problem! You can choose our Starter Package which includes:

  • Calculating your nanny or caregiver’s payroll taxes, CPP, and EI
  • Providing the information needed to remit payments to the CRA
  • Generating your T4 and T4 summary
  • Alerting you around ten days before your remittance is due so you can submit it on time
Where can I find references from past customers?

See our testimonials for stories about customers using our nanny and caregiver payroll services.

I find the CRA and WCB intimidating, can you help me deal with them?

We’ve worked extensively with the CRA and WCB, and will gladly work with them on your behalf!

Simply sign up for our Smarter or Genius Services Package and we’ll remedy any WCB or CRA-related headaches!

With either of these packages, we will remit your payroll taxes to the CRA and insurance premiums to the WCB on your behalf. Part of the remittance process is to also report your employee’s earnings over the period that the remittance covers.

Any required earnings reporting to these bodies is completed on your behalf if you choose with the Smarter or Genius package

Are there any extra fees if I change my nanny or caregiver?

We don’t charge start up fees or any additional fees. We’ll complete and submit the Record of Employment (ROE) form for your ex-employee, then enter your new nanny or caregiver into our system, and complete the T4s for anyone employed in the calendar year – at no added cost!

Why do I get penalized by the WCB even when I’ve paid my premiums?

Because working with the WCB is a two-step process:

Step 1. Report earnings

Step 2. Pay Premiums

Many people receive stiff penalties because they forget to report earnings, even though they’ve paid their premiums.

STILL STUCK? ASK DIRECTLY .

Call toll-free today:
1.877.626.6982
And email us anytime at:
taxquestions@nannytax.ca